Frontline Learning publishes learning resources for the workplace that fit your budget, your schedule and your need for flexibility. SkillMap™ Assessment and Development Guidebooks are the centerpiece of this flexible approach. Each includes a self-scoring pre-assessment of skills followed by a development guidebook which can be used for self-paced individual learning, one-on-one coaching or facilitated classroom training.

SkillMap™ materials include the participant guidebook, audio-tape reinforcement tapes and detailed facilitator’s guides.

Links for free SkillMap™ previews follow each SkillMap description™

Customer Service SkillMap™

Businesses are finding it increasingly difficult to hire customer service employees with the skills, habits and attitudes required to be effective. This assessment of 14 customer service skills helps individuals improve their attitudes and abilities by directing them through a development guidebook that focuses on their unique strengths and growth opportunities.

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Emotional Effectiveness SkillMap™

Research shows that what often separates highly successful people from those who continuously struggle to achieve their goals and objectives isn’t necessarily a difference in competency. In many cases the greatest difference is in their of Emotional Effectiveness; the skills, habits and attitudes that lead to inter- and intra-personal achievement. This SkillMap™ focuses on each person’s unique strengths and growth opportunities in the area of Emotional Effectiveness.

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Professional Communication SkillMap™

As the modern workplace has become more complex, the skills required to effectively communicate have also evolved. Enhance the quality and effectiveness of interpersonal communication in the workplace with this assessment of 12 communication skills along with a development guidebook focusing on each individual’s unique communication strengths and growth opportunities.

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Professional Selling Skillmap™

In almost every industry and market, selling is becoming tougher. Customers are better informed and less trusting. Profit margins have decreased, competition has increased, and true product differentiation is more difficult. You can improve the ability of new and experienced sales representatives to sell in a complex and competitive environment with this assessment of 20 selling skills. The assessment leads respondents through a skill development guidebook focusing on each individual’s unique growth opportunities.

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Team Building SkillMap™

As work roles have evolved, and as responsibilities have become more interrelated, the effectiveness of workplace teams, both formal and informal, has become critical in the modern business environment. This assessment of 12 team building skills leads respondents through a development guidebook focusing on each employee’s unique strengths and growth opportunities to improve the efficiency, productivity and morale of workplace teams.

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